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The malpractice attorneys tell us that simple bad outcome is not enough to generate big money “jackpot justice”; the attorneys crave a ‘service lapse’ bonus. Juries don’t ‘get’ the medicine, but all have been exposed to rude behavior, and they want your comeuppance! In fact, often patients sue not due to genuine rude behavior, but their perception of short, curt treatment, or a feeling of incomplete disclosure. How can doctors improve their patients’ perceptions, their expectations of care, to immunize themselves against suits? You will:
"Dr. Raymond delivers in a crisp and riveting form worthy of thespian praise. (I liked best) the promotion of current legislation for tort reform." ~MD “Doctors’ offices are terrible in customer service…Why? Because we can.” ~ M.D., Norfolk Virginia “I feel inspired to regularly compliment my staff on their excellent work.” ~MD, Virginia Beach VA "Absolutely frightening! The presentation was great…info and facts horrible! (I think I'll) find a new job!" ~PA "Excellent,
concise, entertaining, informative. Resources are available. We
can make a change and have a voice." ~MD "Dr. Raymond
delivers in a crisp and riveting form worthy of thespian praise.
(I liked best) the promotion of current legislation for tort reform."
~MD "Excellent,
concise, entertaining, informative. Resources are available. We
can make a change and have a voice." ~MD "Absolutely
frightening! The presentation was great…info and facts horrible!
(I think I'll) find a new job!" |
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About Dr. Raymond • Speaking Topics • Articles • The Sanity Store • Sensational Free Stuff Subscribe to Passionate Health Care Newsletter Subscribe to Your Health Choice Newsletter Patricia L. Raymond, MD FACP FACG 757-547-0368 • 757-547-7727(Fax) • PLRaymond at RxForSanity.com All Rights Reserved. © 2007 Patricia L. Raymond |
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