Bedside Manners:
How to Cure the Incivility Epidemic in Healthcare

Caring for the ill in a stress-filled, uncivil environment is tough on you, and your patients suffer. Discourtesy in medicine between caregivers causes poor communication, errors, and “bad outcomes”.

Explore creative solutions in a practical, efficient and economical plan to

“Fast, focused, and timely. Entertaining, practical presentation on an area nurses often ignore — the effect of rudeness on our care of patients and our own job satisfaction. No more business as usual!” ~KC, Endoscopy Unit Director

“…really hit the points we wanted to stress with our medical staff with our Service Excellence Program…couldn’t come at a better time.”
~Executive VP

“This issue is on everyone's mind, but seems to be "the elephant in the room that no one talks about." Thanks (to) your suggestions and good humor, I have vowed to address aggressive behavior on the spot and not stew about it.”
~LS RN

“In today's fast paced world we have forgotten how to treat people. We need to return to old-fashioned values and courtesy.”
~Nursing Administrator

“Practical suggestions on civility. Dr. Raymond is a dynamic, thought-provoking and informative speaker, (who) delivers serious content in a humorous, non- threatening manner.”
~CS, RN CGRN

“(Rude behavior in health care) is an epidemic. (You) motivated me to start to change my unit, you gave me the tools. We need to nurture our peers.”
~Anonymous

CME/CEU Bedside Manners Course Description and Objective Form
Please email us for different CME/CEU lengths for your needs

Bedside Manners 0.5 hr, 1 hr
(MS Word Documents - Choose program length)

Introduction to Bedside Manners Course (PDF)

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